{{ 'fb_in_app_browser_popup.desc' | translate }} {{ 'fb_in_app_browser_popup.copy_link' | translate }}

{{ 'in_app_browser_popup.desc' | translate }}

Your Shopping Cart is empty.
{{ 'cart.related_products.title' | translate }}
{{ (item.variation.media ? item.variation.media.alt_translations : item.product.cover_media.alt_translations) | translateModel }} {{ (item.variation.media ? item.variation.media.alt_translations : item.product.cover_media.alt_translations) | translateModel }}
{{ 'product.bundled_products.label' | translate }}
{{ 'product.bundle_group_products.label' | translate }}
{{ 'product.buyandget.label' | translate }}
{{ 'product.gift.label' | translate }}
{{ 'product.addon_products.label' | translate }}
{{item.product.title_translations|translateModel}}
{{ field.name_translations | translateModel }}

  • {{ childProduct.title_translations | translateModel }}

    {{ getChildVariationShorthand(childProduct.child_variation) }}

{{ 'product.set.open_variation' | translate }}

  • {{ getSelectedItemDetail(selectedChildProduct, item).childProductName }} x {{ selectedChildProduct.quantity || 1 }}

    {{ getSelectedItemDetail(selectedChildProduct, item).childVariationName }}

{{item.variation.name}}
{{item.quantity}}x HK$0 {{ item.unit_point }} Point
Remove
{{addonItem.product.cover_media.alt_translations | translateModel}}
{{ 'product.addon_products.label' | translate }}
{{addonItem.product.title_translations|translateModel}}
{{addonItem.quantity}}x {{ mainConfig.merchantData.base_currency.alternate_symbol + "0" }}
Remove
{{ 'cart.related_products.title' | translate }}

Thank you for purchasing THANKO electronic smart door lock

Please read this installation instructions carefully and fill in the attached form for the electronic smart door lock installation data, then contact Unity Tech via WhatsApp to make an appointment for installation. Generally, door-to-door installation can be arranged within one month after purchase.

Installation Notes

1. Please provide complete photos and information of the door lock so that our installers can assess whether installation is possible and if additional costs are required. If our installers arrive and find that installation is not possible or the customer does not agree to additional costs, the customer must pay a cancellation fee of HK$200.

2. As installation requires modifications to the door and door frame (hole opening and groove cutting), the old lock cannot be reinstalled. Customers must confirm with the housing estate that installation is permitted. If not, installation can be cancelled and a return arranged. If our installers arrive and determine that installation is not possible, the customer must pay a cancellation fee of HK$200. Our company is not responsible for requests to reinstall the door lock after installation.

3. Installation will generate noise. Please ensure that the housing estate can proceed with the scheduled installation time. If construction is not permitted and a rescheduling is required, the customer must make another appointment and pay a rescheduling fee of HK$200.

4. Please ensure that someone is waiting on-site at the scheduled time. If our installers are unable to enter the site upon arrival, they will be subject to waiting. 5. If the waiting time is exceeded, it will be considered a temporary rescheduling, and the customer must make a new appointment and pay a rescheduling fee of HK$200.

5. After the installer arrives, installation and basic setup will take approximately three hours. The installer will provide basic operation training for the door lock and can assist with network connection and Tuya APP basic training. If the customer is not present for training, our company will provide the customer with instructional videos.

6. Wood shavings and other waste will be generated during installation, and the customer is responsible for cleaning up the waste.

7. If the customer needs to reschedule, they must request it at least 48 hours in advance of the installation time. Otherwise, it will be considered a temporary rescheduling, and the customer must make a new appointment and pay a rescheduling fee of HK$200. If the rescheduling is required due to any reason not caused by us (including but not limited to a sudden power outage in the estate), the customer must still make a new appointment and pay a rescheduling fee of HK$200.

8. On-site installation requires power. Please ensure that the installation unit has a stable power supply/outlet for the installer. Our company will not be responsible if the installer is unable to complete the installation due to unstable power supply or other reasons. Customers must make separate appointments and pay a rescheduling fee of HK$200.

9. Iron gates may affect some functions of door locks with video monitoring capabilities, such as obstructing the view through the peephole. Please carefully consider whether to install a model with a camera.

10. Network Requirements: (Applicable to models that connect to the door lock app via Wi-Fi) Please ensure a stable 2.4GHz network on-site. If the router is a hybrid network, please disable frequency hopping/smart mode. The product only supports IEEE 802.11 b/g/n standards and does not support IEEE 802.11 ac/ax or newer standards. Our company will not be responsible if the installer is unable to complete the installation due to network instability or other reasons. Customers must make separate appointments and pay a rescheduling fee of HK$200.

11. Power Requirements: On-site installation requires power. Please ensure the installation unit has a stable power supply/outlet for the installer. Our company will not be responsible if the installer is unable to complete the installation due to power instability or other reasons. Customers must make separate appointments and pay a rescheduling fee of HK$200.

12. Weather Impact: Installation may need to be rescheduled due to extreme weather conditions (such as a Black Rainstorm Warning, Typhoon Warning No. 8 or above).


Electronic smart door lock maintenance service

1. Scope of application: 
This product warranty service is only applicable in Hong Kong and is limited to original products purchased from authorized retailers in Hong Kong.

2. Maintenance Service: 
Under normal use, if the Company confirms that an abnormality has occurred inside the door lock, the Company will provide parts maintenance service within two years from the date of installation finished; free on-site maintenance service will be provided in the first year (hereinafter referred to as the "Electronic Smart Door Lock Maintenance Service"). The warranty period for the electronic smart door lock maintenance service starts from the date of installation finished. Customers are required to provide a valid sales invoice (online purchase receipt), and the invoice (online purchase receipt) must be issued by an authorized retailer of our company. Failure to meet these requirements will be deemed as ineligibility for the electronic smart door lock maintenance service.

3. Installation requirements: 
Products (except for designated models) must be installed by technicians approved by our company in order to enjoy the electronic smart door lock maintenance service. 
4. Document preservation: 
During the warranty period, customers must properly preserve the sales invoice (online purchase receipt) at the time of purchase. If the customer fails to provide and produce the original sales invoice (online purchase receipt) when applying for the electronic smart door lock maintenance service or if the document has been altered, it will be automatically invalidated, and the Company will not be required to accept it and has the right to refuse to provide the electronic smart door lock maintenance service. 
5. Additional charges for remote areas: 
If the installation or maintenance area is a remote area, the company will charge additional transportation costs. The Company reserves the right to make the final decision on the definition of remote areas. Customers must provide accurate address when applying for electronic smart door lock maintenance service and inquire with the Company about applicable transportation costs. 
6. Parts Ownership: 
Electronic smart door lock maintenance services and replacement parts must be provided by the Company. All replaced parts (whether damaged or not) belong to the Company. 
7. Cancellation Policy: 
For all scheduled services, if the time is changed within 48 hours of the scheduled time or the customer cannot be contacted during the scheduled time, the appointment will be cancelled without further notice and the customer will need to pay the handling fee again to reschedule. 
8. Limitation of liability: 
In any case and to the extent permitted by all applicable laws, the Company's liability limit is 50% of the product price listed on the sales invoice. 
9. Unlocking fee: 
If the customer fails to provide the mechanical key and the technician can only unlock the door by force, an additional unlocking fee will be charged and it will be regarded as man-made damage (which means that the product will no longer be included in the maintenance scope and will no longer be eligible for free repair service). 
10. Battery requirements: 
If the product does not use disposable alkaline batteries from the same batch, it is not covered by the warranty and the company will not bear any costs incurred thereby. 
12. Impact of unpaid fees: 
If the customer fails to pay the fees due (including but not limited to additional fees), the Company has the right to refuse to provide and/or suspend the electronic smart door lock maintenance service.